FAQS

Questions and Answers On All Things Skin Care.

HOW LONG DO YOU TAKE TO DELIVER AN ORDER?

  • If you are in Gauteng urban areas and the payment is done before 10:0am, the order will be delivered to you before 5pm same day.

  • If you are in Gauteng in an outlying area, the parcel will be delivered to you the next day.

  • Any order going to other urban areas outside Gauteng in South Africa, the order will be delivered the next morning before 12:00pm.

  • Orders that are going to outlying areas outside Gauteng, the parcel will be delivered between 2 to 3 working days.

  • Outside South Africa we deliver between 3 to 7 working days. This is also on the condition that there are no delays with customs in your country.


 We take orders 24 hours a day and 7 days a week, but we only deliver during week days.

IS EUPHRATES SKIN CARE PRODUCTS SUITABLE FOR SENSITIVE SKIN?

Euphrates skin care is  made of 100% natural ingredients. This makes it suitable for sensitive and some ultra-sensitive skin types.

HOW MANY BRANCHES DOES EUPHRATES COSMETICS HAVE?

SOUTH AFRICA
GAUTENG
PRETORIA
JOHANNESBURG
MOROCCO
CASABLANCA
SAUDI ARABIA
JEDDAH
FRANCE
ROUEN

WHAT IF I DON'T KNOW MY SKIN TYPE OR THE RIGHT PRODUCT THAT WILL BE SUITABLE FOR MY SKIN PROBLEMS? CAN YOU HELP?

If you need help with getting to know your skin type, we will be able to do a basic skin analysis telephonically. We will also assist you to get the products that will address your skin concerns.

You can email sales@euphrates.co.za or call +2712 772 7877. One of our staff members will be ready to assist you.

HOW LONG WOULD IT TAKE BEFORE I CAN SEE RESULTS?

Different skin types respond differently on the same skin care treatment. We therefore do not have a set time when you will see the desired results. We have clients who saw results within 14 days, while others it took 5 to 6 weeks.  We can assure you that you will feel the difference immediately when you start using the products. It will not dry your skin after exfoliation. It will leave your skin feeling smooth and nourished.